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The IP Office Administration suite comprises the following items: Manager View/edit the IP Office configuration & upgrade the system software. Web Manager Enables access to the IP Office configuration via a web browser. System Monitor Display internal system activity in detail. Useful for SIP traces. System Status * Display system status, alarms, resources, and in progress[…]
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Check Licensing: Types and Descriptions: Essential Essential license is a User Connect License (UCL) type that covers call control for a single essential-level phone, such as a 3905, 6901 or analog device. Basic Basic license is a UCL type that covers IM/Presence and call control for a single basic-level phone, such as a 6921 or[…]
P Phone Registration with Cisco Catalyst 4500 Registering a Cisco IP phone through a Cisco Catalyst 4500 Series switch requires more than simply connecting the phone to a network port. The switch, voice VLAN, DHCP service, TFTP server and Cisco Unified Communications Manager (CUCM) must work together correctly. A typical Cisco IP phone registration process[…]
If you’re having trouble getting a Cisco phone to register, it may need to be reset to factory defaults. When a Cisco phone is factory reset, the following settings are erased or defaulted: Information Erased: Reset to Default: Certificate files authenticate and decrypt the (AES) encrypted TFTP configuration files issued during registration.Therefore, an invalid ITL[…]
CUCM Bulk Administration for Cisco Unified Communications Manager Managing a large number of users, phones and devices in Cisco Unified Communications Manager (CUCM) can take a considerable amount of time when every change has to be completed manually. CUCM Bulk Administration provides a more efficient way to manage multiple records and perform common administrative tasks[…]
CUCM setup translation to an external number Scenario: our organization contracted to a new helpdesk organization, but we don’t want our users to dial the long string (716)867-5309 to reach the help desk. Instead the CIO wants internal users to dial “4357” as it spells out HELP. Pattern Definition: Called Party Transformations: Test your pattern: Make[…]
How to Configure External Call Forward in CUCM CUCM External Call Forward allows calls received on a Cisco IP phone extension to be forwarded to an outside telephone number, such as a mobile phone, landline or PSTN destination. For example, an employee has Cisco IP phone extension 2001 and wants calls to be forwarded to[…]
How to Configure Translation Patterns on CUCM Translation Patterns on CUCM are used to manipulate dialed digits before a call is routed to its destination. Cisco Unified Communications Manager (CUCM) translation patterns are especially useful when you need to modify phone numbers, add or remove digits, or route calls according to a specific dial plan.[…]
How to Remove a DN Button on CUCM If you need to remove a DN button on CUCM, you can remove the directory number (DN) from the Cisco IP phone configuration through Cisco Unified Communications Manager (CUCM). A DN represents the extension assigned to a phone button. To remove a DN from a button, DO[…]
Installing CUCM on a VM Installing CUCM on a VM is a common way to deploy Cisco Unified Communications Manager (CUCM) in a virtualized environment. A virtual CUCM installation can simplify server deployment, testing, maintenance, backup, and resource management. This guide explains the basic process for installing CUCM on a VM, including preparing the VMware[…]